The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. Incase, of products where color is not mentioned, customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced / returned.
Products purchased by a Customer can be Returned/Replaced by Wendors within 7 (seven) days of the delivery date by placing a “Return” request on "My account" under the category "order history" or by calling our Customer Care contact on +91 9311103103 or by sending an email on email@example.com. if Customer finds that the Product delivered is damaged and/or defective and/or is expired. Return will be entertained only once for each order.
In case of Return or Replacement of any Product, the Wendors will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the Wendors, in this regard.
Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.
Wendors will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
In case any free item is found defective then the Wendors shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with Wendors for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.